For example, they might be asked to provide photos, videos and other documentation in the case of emergency repairs, or a letter from a doctor in the case of serious personal illness. To cancel in one of these situations, a Host may be required to submit proof. If a Host cancels a large number of Instant Book reservations, they may be required to turn off Instant Book. Hosts will be able to cancel Instant Book reservations online three times in one year for these reasons – after that, they’ll have to contact us to cancel without consequences.
The guest has several unfavourable reviews or a lack of profile information that concerns the Host.
The listing doesn’t fit the needs of the guests – for example, if it’s not suitable for families or pets. The guest makes it clear they are likely to break one of the Host’s house rules, such as bringing a pet or smoking. If a Host uses Instant Book, they may be able to cancel for additional valid reasons without consequences under certain circumstances. An extenuating circumstance, such as declared emergencies and epidemics or government travel restrictions. Proof that a guest intends to break house rules, have an unauthorised party or otherwise violate our Party and Events Policy. Valid reasons beyond the Host’s control, such as emergency repairs (like a gas leak or a burst pipe) or serious personal illness that prevents hosting. If a Host has to cancel for unavoidable reasons, we’ll work with them and help their guests find another place to stay, without the Host incurring cancellation fees.
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